Return Policy

Returns & Damages

You may return an item within 30 days of the date of purchase.  Give us a call at (705) 292-7878. Please have your order your order number handy, and we will issue you a return authorization number (RMA). No returns will be processed without a valid RMA being issued.


Oooops! Wrong Product or Just Don’t Like it? 

We are happy to refund or exchange products for you. Make sure to contact us for an RMA number, as we cannot process your return without it. Returned items must be in unused, re-sellable condition and in the original packaging. If not, you will be subject to a 20% restocking charge. If there was nothing wrong with the product, you will be responsible for the return shipping. 
 

Damaged or Defective Product?
Order arrived damaged or defective? We will make it right! Village Pet Supply will pay for the return shipping on all damaged or defective products. Make sure to contact us for an RMA number, as we cannot process your return without it. Please call (705) 292-7878.


Beds, Blankets, Crates are not retunable aftern they have been used due to health and saftey conerns.